Communication
Needless to say, communication is one of the most important criteria of surviving and
growing in an organization. A person may have immense domain knowledge but if he/she
is unable to articulate properly, it hardly matters. Proper communication becomes highly
important during corporate presentations and in dealings with both internal and external
customers i.e. clients, colleagues, etc.
Proper and assertive communication is equally important for a successful personal life.
Proper communication is a way people judge you at many social gatherings and get-
togethers. Proper communication helps prevent escalation of conflict situations and
ensures quick resolution. Communication does not always refer to verbal interaction; it
also covers understanding non-verbal cues and responding accordingly; it also includes
listening skills and being assertive in communication and not aggressive.
Our program on communication covers the following topics:
1. Verbal Communication
2. Non-Verbal Communication
3. Assertive Communication
4. Listening
Negotiation Skills
Negotiation is a dialogue between two or more people or parties, intended to reach an understanding, resolve point of difference, or gain advantage in outcome of dialogue. Negotiation occurs in business, non-profit and government organizations, legal proceedings and in personal situations such as marriage, divorce, parenting, and everyday life. The study of the subject is called negotiation theory. Our programme includes:
1.Definition of Negotiation
2.Outcomes of Negotiation
3.Tools of Negotiation
4.Importance of body language during Negotiation
5.Steps of effective Negotiations
6.Games people play in Negotiations
Leadership
Proper leadership can lead any organization successfully through any kind of challenge.
Leaders are courageous visionaries who have the ability to see clear through things and
have a strong conviction about their actions. Great leaders have the ability to motivate
and influence people and get the task/s done by them. They know what works best to
bring out the best in people.
Our program on leadership covers:
1. Concept
2. Leadership Styles
3. Motivation
4. Leadership Qualities
Teamwork
It is easy to break a stick than a bundle of them. This story that most of us have read in
our childhood teaches us the importance of teamwork. See how a group of red ants bring
down a grasshopper – they are successful as they operate together; their goal/s is/are
defined and their actions are directed towards achieving that goal/s. teamwork can help
get things done quickly and more effectively. This however applies both in positive as
well as negative sense. When applied positively, teamwork can work miracles. No one
wins a rowing competition alone. It needs an entire team of skilled rowers who work in
unison with the sole aim of winning. Teamwork thus brings about a sense of unity and a
sense of direction in an organization.
Our program on teamwork covers:
1. From workgroups to teams
2. Importance of teamwork
3. Characteristics of effective teams
4. Various types of team roles
5. How to make high performing teams
6. Positive conflict management in teamwork
Creativity and Innovation
Coming up with new ideas, new ways of doing things help to see things in new light;
a problem might get solved in a more economical and efficient way. Similarly, new
product ideas are generated that might help an organization garner huge revenues
for itself. Creativity and Innovation helps in effective problem solving, negotiation,
generating new marketing strategies etc. Creativity helps a person to think different or
in a way not considered stereotypical by a person who prefers to think/work in a routine
manner/way.
Our program on Creativity and Innovation covers:
1. What is Creativity and Innovation
2. Creative process
3. Characteristics of a Creative Person
4. How to bring in Creativity at workplace
5. Factors inhibiting Creativity
Positive Attitude
Changing your attitude towards positive benefits you as well as people around you. You
start to see the brighter side of things and as a result complain less. When you complain
less, you suffer less mood swings and learn to be effective under the given constraints.
You treat people with care and do not burst out at them. People would like working with
you and your overall journey through life would become smooth.
We have seen states with poor work culture do not progress as it is held back by the
negative attitude of the people. On the other hand, states where people have a positive
attitude progress unhindered.
Our program on positive attitude covers:
1. Introduction/Concepts
2. Pillar 1 – Peace
3. Pillar 2 – Courage
4. Pillar 3 – Health
5. Pillar 4 – Hope
Business Writing
Imagine you receive a mail from a company representative, say XYZ Ltd., addressing
you as Dear Rajnesh, instead of Dear Mr. Singh, or, Dear Rajesh (considering you as Mr.
Rajesh Singh). You’ll immediately lower the attention towards the mail and indirectly
towards the company.
So, the way you write in your day to day business transactions is of utmost importance
as it helps to make or break your impression on others. We have a tendency to evaluate a
person based on his/her writing skills. Proper writing like use of proper grammar, correct
spelling, proper salutations, proper subject, use of simple words etc. helps you to stand
out from the rest.
Our program on Business Writing covers:
1. Basics of good business
writing
2. Common errors in writing
3. Email etiquette
4. The Gunning Fog Index
5. Business letters and Memo writing
Business Etiquette
How many times we have seen people in restaurants yelling at waiters, making sound
with cutlery while eating, etc. Likewise we have also seen people keeping the telephone
on hold for a long duration making it extremely frustrating for the caller. We also see
discipline being openly violated during a meeting session where some people arrive
late deliberately to gain attention. We have also come across sights where people roam
around inside the office while speaking over their cell phones. We have also seen people
who always sit as if they are sitting in a semi-sleeper coach.
Intentional or unintentional such mannerisms cast a negative impact on your personae as
well as your career. People start disliking you and you wonder why.
Our program on Business Etiquette covers:
1. Best practices for making an IMPACT
2. Handling meetings
3. Telephone etiquette
4. Email etiquette
5. Office etiquette
6. Table manners
7. Cultural differences
Presentation Skills
You may consider presentation skills as part of effective communication which is
absolutely right. Presentation skills in itself cover a lot of issues including proper
information gathering, proper preparation, and body language while delivery, responding
to questions, etc. Improving on all these aspects help you to become a skilled presenter
who can deliver in any situation. Nobody is asking you to be 2nd Steve Jobs – he is
inimitable; but you can always improve.
Our program helps you to make a note of
1. the 4 Ps of presentations
2. ideal body language while presenting
3. some useful tips for making an effective presentation
4. the flowchart of making presentations
Time Management
No one can deny the benefits brought about by effective and efficient time management.
We have all heard about the saying “Manage time Manage lifeâ€. Proper time
management solves most of our problems in life. It helps us become more organized in
all that we do. We end up with a feeling that we have enough time to do everything. This
is far better than rushing to complete all activities planned where you actually end up
short of expectations. You fail yourself.
Proper Work-Life balance is also part and parcel of effective time management. Proper
allocation of time for both personal and professional activities ensures balance in your
life and you can comfortably make both ends meet.
Our program on time management gives you an understanding of
1. what is time management
2. getting organized
3. goal setting
4. delegation
5. gaining maximum out of time
Emotional Intelligence
As the term indicates, Emotional Intelligence is about being intelligent emotionally,
i.e. knowing how, when, and where to react. It takes into account the situation and the
other person/s involved. Emotional intelligence helps you to sail through difficult times
with ease. It also paves the way for your future growth in any organization. Emotional
intelligence is necessary both in internal as well as external dealings. As a result,
emotional quotient, or a measure of emotional intelligence, is being increasingly tested
while hiring new people. Emotional Intelligence also helps in preventing occurrence
of conflicts both in the personal as well as in the professional front. As an emotionally
intelligent person knows how and when to react, he will never react in a way that causes
an unpleasant turn of events.
Our program on emotional intelligence covers:
1. introduction to emotional intelligence
2. self awareness
3. self regulation
4. self motivation
5. social awareness
6. social skills
Stress Management
We all are aware of the term ‘stress’ and normally consider it to be negative and harmful.
True, stress is harmful, both physically and mentally, if left unmanaged for long. But if
managed timely, it can boost our performance levels. We have seen many persons who
excel under pressure. There are also incidents where people fail drastically when under
stress and even commit suicide.
In order to manage stress positively, there are many simple and yet effective methods that
we might know and have been highlighted in our program covering:
1. what is stress
2. why it is caused
3. managing stress
Customer Orientation
Customer orientation is important for any organization to survive and grow in today’s
competitive environment. A customer oriented company never loses sight of customer
tastes and preferences and even goes ahead to tap hidden needs and desires of people.
Such a company knows that it is there in the market because of its customers and loss of
customers leads to a loss of market share and poses a risk of survival.
Our program on customer orientation covers:
Handling Conflict
Though negative, conflict as such has some benefits also. If managed properly, it
improves group cohesion and improves creativity at the workplace. Normally confused
with conflict resolution, which is like treating a disease by eliminating its cause, conflict
management prevents escalation of conflict. Proper conflict management helps maintain
and strengthen relations both within and outside the organization. It also prevents
unnecessary drainage of energy and stress.
Our program on conflict management highlights the concepts with the approaches to
resolving a conflict coupled with some interesting games and a story.
Performance Management:
Proper performance management highlights the importance of goal setting, proper
performance review, and performance feedback, counseling, and coaching in the
workplace that helps in sustained improvement in performance of an employee.
Performance management includes activities that ensure goals are consistently being
met in an effective and efficient manner. Using this process, it may be possible to get all
employees to reconcile personal goals with organizational goals and increase productivity
and profitability of the organization. When practiced effectively, performance
management results in a motivated workforce which leads to financial gains for the
company (either directly or indirectly) from improved levels of performance.
Our program on performance management covers:
Work Life Balance
Work–life balance is a concept including proper prioritizing between "workaholics" (career and ambition) on the one hand and "lifestyle" (Health, pleasure, leisure, family and spiritual development/meditation) on the other. Our programme covers:
Concept
Goal Setting
Practical ways of getting the most out of time
Energy Management
Creative Thinking
In formal education much emphasis is given for the development of skills like analysis -- teaching students how to understand claims, follow or create a logical argument, eliminate the incorrect paths and focus on the correct one. However, there is another kind of thinking, one that focuses on exploring ideas, generating possibilities, looking for many right answers rather than just one. Both of these kinds of thinking are vital to a successful working life, yet the latter one tends to be ignored until after college. This type of thinking is called Creative Thinking.
This module covers:
Concept
Exercises
Factors that effects our creativity
Applying creativity
Personal Effectiveness
Conflict Management
Change Management
Influencing Effectively
Planning and Implementation
Train The Trainers
Coaching And Mentoring
Transformational Leadership
Interviewing Skills For Assessing Behavioural Competency
Analytical Thinking & Problem Solving
English Language Training
Exercises on Business Writing
